I have Virtuemart 2.0.26D in my website; when I go to the product details page of a product, if I click in the image of that product, the pop-up that should appear, doesn't.

The image that I have clicked appears in a new window...

Any idea about how to solve this?

  • Sounds like javascript issues. Check your browser's console for errors.
    – FFrewin
    Feb 14, 2015 at 18:31

1 Answer 1


Go to your Virtuemart -> Configuration -> Templates tab and locate the following setting:

VirtueMart Template settings

Then change the setting of "Use Fancybox". If it is checked, try unchecking it, and vice verse.

VirtueMart includes two systems for product display - Fancybox and Facebox. Fancybox is more advanced, but will in some cases cause javascript conflicts with some templates and/or extensions.

To see if there's any conflict, press F12 in your browser to load the developer tools. You should be able to see any Javascript conflicts in the console.

  • It doesn't work... I checked the console and I found these errors gyazo.com/865d3e926a0b726c42488e6c80c790c5. Also, I have to say that when I'm in the 'modal box', I can't even log in...
    – Antonio
    Feb 16, 2015 at 9:17
  • You have to make sure jQuery is loaded before any jQuery plugins, and only once. Check you source code by pressing Ctrl+U. The error message Cannot read property 'msie' of undefined has a solution here that you could try. What do you mean with when in 'modal box' I can't even log in?
    – johanpw
    Feb 16, 2015 at 13:21

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