2

There was an order placed in Hikashop (mails sent, paybox payment received), but we can no longer find it in the back-end.

Its order_id is missing in the tables hikashop_order, hikashop_order_product and hikashop_history.

Any other table to look at? Any logfile? My best guess is that the order was erased from back-end. If so, how to prove it?

For the next times, may playing with onAfterOrderDelete help in any way?

function onAfterOrderDelete($elements){
    if(!is_array($elements)){
        $elements = array($elements);
    }
    $database = JFactory::getDBO();

    foreach($elements as $key => $val){
        $elements[$key] = $database->Quote($val);
    }

    $query='DELETE FROM '.hikashop_table('history').' WHERE history_order_id IN ('.implode(',',$elements).')';

    //add some log message here?

    $database->setQuery($query);
    $database->query();
    return true;
}
  • 2
    if it's deleted, then it's deleted. Only a backup of the database at that time may bring it back. – FFrewin May 6 '15 at 20:10
  • Sadly, the deletion happened before the backup ; no log at all ; thanks for the answer – nicolallias May 7 '15 at 8:03
2

Note that with recent versions of HikaShop, you can go in the menu Customers>Emails history in order to look at all the emails that have been sent by HikaShop. So even if the order was deleted and you don't have a backup, it might be possible to find the notification emails relative to this order with all the information of the order.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.