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I recently moved a website to a different host and encountered problems with the Media Manager. I'm running Joomla 3.3 and when I click on the Media Manager icon in the control panel I get the following 500 error

View not found [name, type, prefix]: media, html, mediaView

Is this something I can debug myself or am I destined for a long wait with my host's customer service department?

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1 Answer 1

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A few troubleshooting questions to think:

  • Does your new hosting meet the system requirements for Joomla 3.3 ?

  • Are you sure this was not a problem before you move ?

  • Did you do the move at your own ?

  • Try to restore again the website on another directory - or on your computer and see if the issue persists.

  • Is it possible that you had file overrides or core files patched by a programmer, and then some of these get lost or doesn't work bacause of a Joomla update ?

  • Or did you recently updated your website and have any outdated extensions ?

  • Have you installed any new non-compatible extensions ?

  • Check for any possible file permission issues.

  • Try to replace the Joomla core files from a clean 3.3 installation...

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