I cannot login to my website's administrator panel even after following all the methods mentioned in https://docs.joomla.org/How_do_you_recover_or_reset_your_admin_password%3F.

Please help me solve this problem.

Joomla version: 4.3.4.

2 Answers 2


If you are on CPanel and you installed the Joomla using Softaculous, you can edit the installation and put in a new admin username and password there (in softaculous under all installations). That usually works.

  • I am on DirectAdmin and I installed Joomla manally. Do you know any other method ? Thanks in advance. Apr 20 at 10:10

Problem solved. When I tried the database method mentioned in https://docs.joomla.org/How_do_you_recover_or_reset_your_admin_password%3F, I didn't set the password field function to MD5.

See https://www.siteground.com/kb/how_to_reset_my_joomla_administrator_password/ for more details.

Thank you.

  • 1
    Thanks for explaining the solution that worked for you. Don't forget to accept your answer to show this question has been resolved.
    – Irata
    Apr 21 at 9:33

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