I'm creating a contact form with Privacy Check box (Joomla 4, template Cassiopeia). I have done all the steps as in joomla 3.x (custom fields) and everything works. But... When the e-mail arrives, all the data and the text written in the box are missing!

I did some tests:

  • 2 different hosting;
  • 3 different websites (all Joomla 4, Cassiopeia template);
  • 2 websites with the check box and 1 without check box.

Same problem for all websites: I don't see the text that is written in the box (and the data of who sent the message).

Any suggestions of what I need to check?

Thank you very much

  • Can you share some code please?
    – Lodder
    Commented Jan 11, 2022 at 16:52
  • Welcome to JSE, please take our tour. Please also edit your question to include the debugging details requested by Lodder? Commented Jan 11, 2022 at 21:32

2 Answers 2


Solved! The problem is in the Italian language on administrator backend (I presume). Tested with the English language it works (but only if the English language remains!).

  • I am curious about what exactly was wrong with the italian pack. Did you discover any other details/clues? Commented Jan 11, 2022 at 21:34

I had the same problem in french, in fact I had an old version of french language. I have re installed the french language and the problem is now solved.

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