I am working Joomla! 3.9 website and wanted to check that all extensions etc were installed correctly. I used the Joomla Extensions > Manage > Discover option. Nothing was found but above the message was a request for Login details saying

"For installing or uninstalling Extensions, Joomla will most likely need your FTP account details. Please enter them in the form fields below".

Why? Has the site been hacked? I've never needed to use FTP details for installing extensions.

enter image description here

p.s. Can someone with a 50 reputation add the tag Joomla-3.9?

  • Is your hosting on IIS? I believe it adds that message when you are on IIS instead of Apache. Nov 8, 2018 at 15:22
  • Thanks for asking, but no, it's a Litespeed server which is supposed to be compatible with most Apache features.
    – Gillian
    Nov 8, 2018 at 16:40
  • Is FTP enabled in Global Configuration?
    – Sharky
    Nov 8, 2018 at 17:15
  • Doh! Yes, FTP was enabled. I normally turn it off. Just as well this was only a test site. Thank you, Sharky
    – Gillian
    Nov 9, 2018 at 18:28
  • 1
    @Sharky would you please post an answer so that credit can be awarded to you and this page can be marked resolved? Nov 9, 2018 at 20:19

2 Answers 2


Oops, I'd forgotten to disable FTP in Global Configuration. All sorted now.


This is a core Joomla message of the core Joomla installer component: com_installer. I have not yet checked when and with which settings this message will appear, but you can find this message text in the ./administrator/languages/com_installer.ini file at line 114. So your site was not hacked. Installer can ask for FTP Login Details at particular settings. The com_installer (in your case particularly), com_config, and com_joomlaupdate can ask these credentials (also third party akeeba components).

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