I'm building a property website using iProperty for the properties and Akeeba Subscriptions to allow users to sign up through the front end.

I have set up two different types of subscription (one where users sign up through the front end to be able to upload and manage their properties; the other is manually created by the admin in the backend, and then the details are sent to the user who can login and maintain a 'Favourites' list).

The problem is that the accounts do not work unless I manually reset the password in the backend. I do not know why this is happening, but what is even stranger is that the front end registration works and then logs the user in and they are able to manage properties, BUT, as soon as they logout, there is no way back in for them unless I manually reset their password in the backend. An example of this is here if anyone wants to spend a minute to see this: red-ferndevelopment.co.uk/OfficeExperts/...iew=level&Itemid=347

I'd be very grateful if anyone has any suggestions?

Many thanks Austin

  • 3
    What version of Joomla and PHP are you using? Also, are you using the latest version of Akeeba Subs?
    – Lodder
    Jun 18, 2014 at 14:34
  • Joomla 3.2.0, Akeeba Subscriptions 4.0.1, PHP 5.4.26.... thanks
    – Austin
    Jun 18, 2014 at 15:16
  • 1
    – saibbyweb
    Jun 18, 2014 at 17:30
  • No both the Google and YubiKey plugins are disabled
    – Austin
    Jun 19, 2014 at 8:51

2 Answers 2


You should upgrade to latest version of Joomla 3.2 or to Joomla 3.3 As per this link Joomla 3.2.1+ , doesn't have this issue.

If you can't upgrade then you need to change Joomla code (I won't recommend this), and the details are mentioned in the above link.

  • Thanks. I had a play around with the system and somehow managed to fix it, not sure how though! Thanks
    – Austin
    Jun 24, 2014 at 16:05

I was facing a similar problem on my site exactly on JOOMLA 3.2.0 An update to 3.2.4 and enabling two factor authentication solved it automatically! If you're not able to update right now, try enabling two factor authentication and register a new user via front-end and see whether it works! and if i am not wrong, this is happening to your site, Have a look at this one : User registration error : Two different values for password in database?

  • 1
    Thanks. I had a play around with the system and somehow managed to fix it, not sure how though! Thanks
    – Austin
    Jun 24, 2014 at 16:06

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