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I update Joomla to the most recent version (3.7.1).

Also update the Joomla component SobriPro to the most recent version (1.3.7).

Before the updates all works fine, after the updates the SobriPro component always responds with an empty page. Accessing SobiPro client or administration pages always retune a blank html page.

I already consult the administration and client Joomla error logs but nothing is register. I also try to run Joomla in debug mode but not getting any message.

Sure I run the updates first in a local dev environment. In the local server all runs OK, I only have problems in the production environment.

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  • Maybe the SobiPro update didn't go well on the live server. Try re-installing sobipro. What happens if you upload the working version from your local dev?
    – FFrewin
    May 19, 2017 at 15:00
  • @FFrewin how can I reinstall SobiPro component without losing all my data?
    – miguelbgouveia
    May 19, 2017 at 15:23
  • I update my production version in my local server and all works fine. So, it must be some server configuration that I am missing.
    – miguelbgouveia
    May 19, 2017 at 15:34
  • Check your links and urls if contains caraters like this "&" i have the solution for you
    – G. Mansour
    May 20, 2017 at 9:07
  • Turn Error Reporting in System tab of your Global Configuration to "Development". Alternatively you can try to look into server logs (not cms logs, those do not include php errors). This coupled with System Debug should give a glimpse into what causes the error.
    – Artur Stępień
    May 22, 2017 at 0:20

1 Answer 1

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Finally I found the problem. In my production environment dosen’t have the Phar extension available.

The difficult to detect this limitation was because the sobi component return black pages without reporting any error.

To correct the problem I just uncompressed the sobi framework file and make a change in the sobi component loader code. This change is documented here: https://github.com/Sigsiu-NET/SobiPro/pull/8

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