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My provider recently removed an older PHP version and I forgot to update one of the Joomla installations. Now I'm left with a broken front- and backend that only shows me

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What now? Is there any way I can fix this. I have of course ftp access to the site. Is there any good description of how to proceed?

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  • What version of Joomla are you using? You'd be best off contacting your hosting provider as this message is not displayed by the Joomla CMS
    – Lodder
    Feb 20, 2017 at 14:20
  • @Lodder What I see from the Readme in the installation it's 3.4, but I'm not sure how many updates I have installed after the initial installation. Or is the Readme updated as well?
    – halirutan
    Feb 20, 2017 at 14:25
  • Maybe it is possible to extract and copy a new installation to the server without altering with the config, templates, etc?
    – halirutan
    Feb 20, 2017 at 14:32
  • What version of PHP are you running?
    – Lodder
    Feb 20, 2017 at 14:33
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    @Lodder Ok, thanks for holding my hand :) It turns out, I could edit .htaccess and increase the ancient version that is referenced there. It is working again.
    – halirutan
    Feb 20, 2017 at 14:42

1 Answer 1

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The fix was easy. The problem was the .htaccess file in the root directory of the installation. There, you find at the very beginning something like this

AddHandler php55-cgi .php

In my case, this pointed to php53-cgi which my provider did not support any longer. I looked up, what versions are available now and found a listing:

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After editing the .htaccess file and manually setting it to php5-cgi I could access my site again and update the Joomla installation. After the update, .htaccess now points to php55.

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    Just FYI, be sure to use PHP 7 as this will boost your performance by 200%
    – Lodder
    Feb 20, 2017 at 15:04
  • Handling the server's php handler on the htaccess is not a standard in what Joomla provides as a sample htaccess file and is not related with Joomla in any level.
    – FFrewin
    Jul 27, 2017 at 9:57
  • @FFewin What is your point? If I knew that it was not Joomla related (although it was my Joomla page that stopped working), I wouldn't have asked on a Joomla site in the first place. After finding out that the problem was how my web-provider handles php I figured that someone might run into a similar problem and I better post my findings. Why are you so narrow-minded here? Obviously at least 4 people ran into similar problems.
    – halirutan
    Jul 27, 2017 at 12:10

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