I went log onto one of my websites today and got this error front end and back end

Layout default_email not found.

any ideas as to what could cause this please

I am currently running joomla 3.5.1

  • 1
    Link to site in question would be more than welcome.
    – Mikan
    Jun 29, 2016 at 11:35
  • sorry, i've edited the question and added the site in question Jun 29, 2016 at 11:36
  • That might be caused by some missing core files Due to the fact that you can not access admin, I would recommend you to reset your Joomla by following Step 3 from ostraining.com/blog/joomla/how-to-reset-joomla by using FTP.
    – Mikan
    Jun 29, 2016 at 11:47
  • hi, thanks for the advice, i have followed the instruction, but unfortunately, it did not work Jun 29, 2016 at 13:17
  • I can see that your site is working now (at least admin is, due to activated Offline mode). If you have fixed a problem, please share a solution with the rest of us, as a future reference...
    – Mikan
    Jul 2, 2016 at 8:32

1 Answer 1


You are using an extension from JoomlaThat - I don't know which one, but you can find out by examining your components directory. Once you find out which one, you will need to re-install it as this will restore the file default_email that was probably accidentally deleted. Alternatively, you can just download the extension, extract it on your machine, and then just copy the default_email to the appropriate location (there are two default_email files and they must be copied to 2 different locations - one for the frontend and one for the backend).

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