I'm trying to migrate Joomla 3 user's information to another Joomla 3 installation.

From PHPMyAdmin I exported _users table and _user_usergroup_map to the new Database. The users appear in the user administrator sections, but when trying to log in using my credentials it say that the password is incorrect. What am I doing wrong? Am I missing something?

The password hash are the same, but there are different installations of Joomla, I don't know if there supposed to be different hash even if the string of the password is the same...

  • Have you also copied the #__usergroups table? Are both the Joomla installations the same version?
    – Lodder
    Mar 23, 2016 at 15:20
  • Yes, but problem still persist. Mar 23, 2016 at 15:28
  • An are you only using Joomla for user management? Or possibly a 3rd party extension such as Community Builder?
    – Lodder
    Mar 23, 2016 at 15:28
  • I'm only using hikashop extension Mar 23, 2016 at 15:34
  • Hikashop also having one user table, you might forgot that
    – Joomler
    Mar 23, 2016 at 15:35

2 Answers 2


Rather than migrating the users manually you could try some of the extensions available at Joomla Extensions Directory. This page contains several extensions, both free and commercial, you'd have to look through the list and see if any of them works for you.

My recommendation is that you try J2XML (free). I have used it before to export almost everything from Joomla (users, articles, images etc), but I think you can choose what parts of your website you want to export.

  • Just used J2XML last night, worked beautifully. Mar 23, 2016 at 18:25
  • 2
    Another vote for J2XML. When looking for a User transfer extension it's probably best to look at the whole Migration & Conversion category otherwise you'll miss extensions like SP Transfer which can also transfer users between sites. Mar 23, 2016 at 22:36

J2XML is an easy to use import/export solution for your Joomla!® 3 powered website. Features: - It allows you to export articles and users to an xml file. - Import articles and users from an xml file (generated by J2XML) - Send articles and user to another Joomla! site. - CLI (command line interface) - Export/import weblinks - Export/import viewing access - Export/import tags - Export/import contacts - 3rd party plugins support

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.